FAQs Archive

Q: What is your Christmas delivery deadline?

Ready to Ship Marina has hand-crafted a number of items that are in stock and ready to ship for Christmas 2022. You can shop for any of these items online here. AUSTRALIA ONLY - For all items in the “ready to ship” category, your order must be placed by Sunday 18th December 2022 in order to receive your items by Christmas. Please allow two (2) days for Marina to pack and post your order. Your order will be mailed via express post with signature required on delivery by Australia Post. All orders placed after Sunday 18th December 2022 will still be express posted, but Marina cannot guarantee delivery before 25th December 2020. All items will be shipped express registered post via Australia Post. Gift wrapping is also available - please specify in your order that you would like your order gift wrapped! All “Rare Earth: Australian Made” pieces are available for purchase in store at Courtesy of the Artist in the Strand Arcade in Sydney’s CBD, or online here. Marina also has a selection of wedding bands and other jewellery available at Courtesy of the Artist. To enquire about current stock please pop into the shop or email Marina at info@marinaantoniou.com. Courtesy of the Artist will be open until Christmas Eve! INTERNATIONAL - For all items in the "ready to ship" category, delivery before Christmas for orders placed outside Australia are not guaranteed to arrive before December 25th. All international orders placed will still be express posted, but Marina cannot guarantee delivery before 25th December 2022. CUSTOM ORERS - Custom orders for delivery in 2022 are now closed. Please contact Marina if you’d like to discuss a bespoke piece for 2023.

Q: How is my online order packaged?

All pieces are packed in a custom Marina Antoniou kraft jewellery box. Gift wrapping is also available – just let Marina know when placing your order if you would like your piece wrapped when ready to be delivered.

Q: Can I return my custom order?

Due to the customised nature of bespoke pieces they cannot be returned, refunded or exchanged. Any alterations required upon completion of the order are at the expense of the customer. Ring-sizing and cleaning for custom pieces is always free of charge.

Q: How will I know when my order is shipped?

Once your order has been dispatched, you will receive a shipment confirmation via email with delivery details and your individual tracking number.

STORIES

What is your Christmas delivery deadline?

What currency are your jewellery pieces priced in?

How is my online order packaged?

Can I return my custom order?

Can I return my online order?

What is the current turnaround time for bespoke pieces?

How long will it take for my piece to be made?

From where are pieces shipped?

How will I know when my order is shipped?

Do I need to sign for my parcel?