Frequently Asked Questions
All pieces on www.marinaantoniou.com are priced in Australian Dollars (AUD).
Most definitely! Please email Marina at info@marinaantoniou.com for any custom enquires.
You can also browse the Bespoke Archive here.
All pieces are handmade by Marina Antoniou in her studio in Sydney, Australia.
SHIPPING
All pieces are packed in a custom Marina Antoniou kraft jewellery box. Gift wrapping is also available – just let Marina know when placing your order if you would like your piece wrapped when ready to be delivered.
Shipping is from Marina’s studio in Sydney, Australia.
Once your order has been dispatched, you will receive a shipment confirmation via email with delivery details and your individual tracking number.
April 2023 – A little message to let you all know the studio will be on pause for the next few weeks. The online store will remain open, but your items will be shipped when I get back to the studio on May 8th 2023. Thank you for your patience and understanding.
Shipping via express post within Australia can take one (1) to five (5) business days. Please note this does not allow for production time.
In the current COVID-19 environment, international shipping is unpredictable and it can take anywhere from seven (7) to thirty (30) days for your item/s to arrive, depending on your location and delays due to COVID-19.
The cost of international shipping is usually $40 per order, however large orders may incur additional fees. All orders are sent via Australia Post. Shipping insurance via Australia Post is available at an additional cost to customers.
Please contact Marina at info@marinaantoniou.com for a shipping quote before placing your order.
The cost of shipping to New Zealand is usually $25 per order, however large orders may incur additional fees. All orders are sent via Express Post with Australia Post.
Shipping insurance via Australia Post is available at an additional cost to customers. Please contact Marina at info@marinaantoniou.com for a shipping quote before placing your order.
The cost of shipping within Australia is currently free. All orders are sent via Express Post with Australia Post.
Shipping insurance via Australia Post is available at an additional cost to customers. Please contact Marina at info@marinaantoniou.com for a shipping quote before placing your order.
PRODUCTION TIMES
All ready to ship items are packed and shipped within 3 business days from the day the order was placed. For urgent deliveries, please contact Marina on info@marinaantoniou.com.
Currently, production time for bespoke pieces is approximately 8-10 weeks. Please contact Marina for any urgent requests or other enquiries at info@marinaantoniou.com.
All Marina Antoniou pieces (except “ready to ship” items which are in stock and ready to be shipped) are made to order and production times vary for different collections and unique items. Pieces available via the online store (except for Bespoke, Wedding + Engagement pieces) can take from three (3) to fourteen (21) full business days to produce. Please contact Marina on info@marinaantoniou.com for specific production times on the piece/s you are interested in purchasing.
RETURNS POLICY
Due to the customised nature of bespoke pieces they cannot be returned, refunded or exchanged. Any alterations required upon completion of the order are at the expense of the customer. Ring-sizing and cleaning for custom pieces is always free of charge.
Please choose carefully as Marina Antoniou does not offer refunds for incorrect piece selection or if you change your mind. If you are not entirely happy with your order, you may exchange it for another item or credit note within seven (7) days of purchase. Customers will be required to pay for return postage.
Please contact me at info@marinaantoniou.com if you would like to exchange your item.