FAQs2020-10-28T17:26:12+11:00
Frequently Asked Questions
What is your Christmas delivery deadline?2020-11-21T10:20:24+11:00

Ready to Ship

Marina has made a selection of items that are in stock and ready to ship for Christmas in 2020. You can shop all of these items online here.

For all items in the Ready to Ship category, your order must be placed by Friday 11th December 2020. Please allow 2 days for Marina to pack and post your order. Your order will be posted express with signature on delivery via Australia Post.

Due to COVID-19, Australia Post is currently experiencing delivery delays. Please allow more time than usual for your delivery to arrive. Shipping within Australia can take 1-5 business days to arrive.

All “Rare Earth: Australian Made” pieces are available to purchased in store at Courtesy of the Artist in the Strand Arcade or here online. I also have a selection of wedding bands available at Courtesy of the Artist. To find out what is in stock, please pop into the shop or email me on info@marinaantoniou.com. Courtesy of the Artist will be open up until Christmas Eve!

Custom Orders

All custom orders for 2020 have now closed. Please contact me if you’d like to discuss a bespoke piece for 2021.

 

What currency are your jewellery pieces priced in?2020-10-30T15:38:45+11:00

All pieces on www.marinaantoniou.com are in Australian Dollars (AUD).

Do you make custom jewellery?2020-10-30T15:26:57+11:00

Most definitely! Please email Marina at info@marinaantoniou.com for any custom enquires.

You can also browse the Bespoke Archive here.

Where are your pieces made?2020-10-12T13:33:21+11:00

All pieces are handmade by Marina Antoniou in her studio in Sydney, Australia.

SHIPPING

How is my online order packaged?2020-10-30T15:35:01+11:00

All pieces are packed in a custom Marina Antoniou kraft jewellery box. Gift wrapping is also available – just let Marina know when placing your order if you would like your piece wrapped.

Where do you ship from?2020-10-12T13:37:08+11:00

Shipping is from Marina’s studio in Sydney, Australia.

How will I know when my order is shipped?2020-10-12T13:36:39+11:00

Once your order has been dispatched, you will receive a shipment confirmation via email with delivery details and your individual tracking number.

How long will it take to receive my order?2020-10-31T23:14:17+11:00
UPDATE: Due to COVID-19, Australia Post is currently experiencing delivery delays. Please allow more time than usual for your delivery to arrive.
 
Shipping within Australia can take 1-5 business days to arrive. Please note this does not allow for production time.
 
In the current COVID environment, international shipping is unpredictable and it can take anywhere from 7 – 30 days for your order to arrive, depending on your location.
What are you shipping costs for other international orders?2020-10-30T15:30:40+11:00

International shipping costs are $40 and your order will be sent via Australia Post. Insurance via Australia Post is available, but at an extra cost.

Please contact Marina at info@marinaantoniou.com for a quote before placing your order.

What are your shipping costs to New Zealand?2020-10-31T23:11:38+11:00

Shipping costs to New Zealand are $25. Your order will be shipped via Express Post within the Australia Post network.

Insurance via Australia Post is available, but at an extra cost. Please contact Marina at info@marinaantoniou.com for a quote before placing your order.

What are your shipping costs within Australia?2020-10-31T23:12:21+11:00

Shipping costs within Australia are currently free. Your order will be shipped via Express Post within the Australia Post network.

Insurance via Australia Post is available, but at an extra cost. Please contact Marina at info@marinaantoniou.com for a quote before placing your order.

PRODUCTION TIMES

What is the current turnaround time for bespoke pieces?2020-10-31T23:17:04+11:00

Currently, production times for a bespoke pieces is approximately 6 weeks. Please contact Marina for any urgent enquiries at info@marinaantoniou.com.

How long will it take for my online order to be made?2020-10-31T23:15:20+11:00

All Marina Antoniou pieces are made to order and production times vary for different collections. Pieces in the online store can require up to 3 – 14 full business days to produce. Please refer to the specific item in the online shop for production times.

RETURNS POLICY

Can I return my custom order?2020-10-30T15:29:10+11:00

Due to the customised nature of bespoke pieces they cannot be returned, refunded or exchanged. Any alterations required upon completion of the order are at the expense of the customer. Ring sizing and cleaning for custom pieces is always free of charge.

Can I return my online order?2020-10-12T13:39:31+11:00
Please choose carefully as Marina Antoniou does not offer refunds for incorrect choice or if you change your mind. If you are not entirely happy with your order, you may exchange it for another item or credit note within 7 days of your purchase. Customers will be required to pay for return postage.
Please contact me at info@marinaantoniou.com if you would like to exchange your item.
Go to Top