FAQs2020-10-28T17:26:12+11:00
Frequently Asked Questions
What is your Christmas delivery deadline?2022-12-04T14:18:25+11:00

Ready to Ship

Marina has hand-crafted a number of items that are in stock and ready to ship for Christmas 2022. You can shop for any of these items online here.

AUSTRALIA ONLY – For all items in the “ready to ship” category, your order must be placed by Sunday 18th December 2022 in order to receive your items by Christmas. Please allow two (2) days for Marina to pack and post your order. Your order will be mailed via express post with signature required on delivery by Australia Post. All orders placed after Sunday 18th December 2022 will still be express posted, but Marina cannot guarantee delivery before 25th December 2020.

All items will be shipped express registered post via Australia Post. Gift wrapping is also available – please specify in your order that you would like your order gift wrapped!

All “Rare Earth: Australian Made” pieces are available for purchase in store at Courtesy of the Artist in the Strand Arcade in Sydney’s CBD, or online here. Marina also has a selection of wedding bands and other jewellery available at Courtesy of the Artist. To enquire about current stock please pop into the shop or email Marina at info@marinaantoniou.com. Courtesy of the Artist will be open until Christmas Eve!

INTERNATIONAL – For all items in the “ready to ship” category, delivery before Christmas for orders placed outside Australia are not guaranteed to arrive before December 25th. All international orders placed will still be express posted, but Marina cannot guarantee delivery before 25th December 2022.

CUSTOM ORERS – Custom orders for delivery in 2022 are now closed. Please contact Marina if you’d like to discuss a bespoke piece for 2023.

What currency are your jewellery pieces priced in?2020-12-03T21:30:55+11:00

All pieces on www.marinaantoniou.com are quoted in Australian Dollars (AUD). Unless otherwise stated, the same applies to prices quoted in emails or other correspondence with Marina.

Do you make custom jewellery?2020-10-30T15:26:57+11:00

Most definitely! Please email Marina at info@marinaantoniou.com for any custom enquires.

You can also browse the Bespoke Archive here.

Where are your pieces made?2020-10-12T13:33:21+11:00

All pieces are handmade by Marina Antoniou in her studio in Sydney, Australia.

SHIPPING

How is my online order packaged?2020-12-03T21:34:21+11:00

All pieces are packed in a custom Marina Antoniou kraft jewellery box. Gift wrapping is also available – just let Marina know when placing your order if you would like your piece wrapped when ready to be delivered.

From where are pieces shipped?2020-12-03T21:35:54+11:00

Shipping is from Marina’s studio in Sydney, Australia.

How will I know when my order is shipped?2020-10-12T13:36:39+11:00

Once your order has been dispatched, you will receive a shipment confirmation via email with delivery details and your individual tracking number.

How long will it take to receive my order?2020-12-03T21:39:59+11:00

UPDATE: Due to COVID-19, please note that Australia Post is experiencing delivery delays. Please allow more time than usual for your item/s to arrive.

Shipping via express post within Australia can take one (1) to five (5) business days. Please note this does not allow for production time.

In the current COVID-19 environment, international shipping is unpredictable and it can take anywhere from seven (7) to thirty (30) days for your item/s to arrive, depending on your location and delays due to COVID-19.

What are you shipping costs for international orders? (excluding New Zealand)2020-12-03T21:41:46+11:00

The cost of international shipping is usually $40 per order, however large orders may incur additional fees. All orders are sent via Australia Post. Shipping insurance via Australia Post is available at an additional cost to customers.

Please contact Marina at info@marinaantoniou.com for a shipping quote before placing your order.

What are your shipping costs to New Zealand?2020-12-03T21:43:46+11:00

The cost of shipping to New Zealand is usually $25 per order, however large orders may incur additional fees. All orders are sent via Express Post with Australia Post.

Shipping insurance via Australia Post is available at an additional cost to customers. Please contact Marina at info@marinaantoniou.com for a shipping quote before placing your order.

What are your shipping costs within Australia?2020-12-03T21:46:04+11:00

The cost of shipping within Australia is currently free. All orders are sent via Express Post with Australia Post.

Shipping insurance via Australia Post is available at an additional cost to customers. Please contact Marina at info@marinaantoniou.com for a shipping quote before placing your order.

PRODUCTION TIMES

What is the current turnaround time for bespoke pieces?2020-12-03T21:47:58+11:00

Currently, production time for bespoke pieces is approximately 6 weeks. Please contact Marina for any urgent requests or other enquiries at info@marinaantoniou.com.

How long will it take for my piece to be made?2021-04-02T15:38:46+11:00

All Marina Antoniou pieces (except “ready to ship” items which are in stock and ready to be shipped) are made to order and production times vary for different collections and unique items. Pieces available via the online store can take from three (3) to fourteen (14) full business days to produce. Please refer to notes next to specific items in the online shop for more information about production times.

RETURNS POLICY

Can I return my custom order?2020-12-03T21:51:06+11:00

Due to the customised nature of bespoke pieces they cannot be returned, refunded or exchanged. Any alterations required upon completion of the order are at the expense of the customer. Ring-sizing and cleaning for custom pieces is always free of charge.

Can I return my online order?2020-12-03T21:52:38+11:00

Please choose carefully as Marina Antoniou does not offer refunds for incorrect piece selection or if you change your mind. If you are not entirely happy with your order, you may exchange it for another item or credit note within seven (7) days of purchase. Customers will be required to pay for return postage.

Please contact me at info@marinaantoniou.com if you would like to exchange your item.

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